Skip to content

8 findings · 1 not measured · method v1.0

This is what we hand you.

Every leak gets an ID, a severity, the evidence behind it and a monthly figure — including the trivial ones, and the ones we could not measure.

Worked example · illustrative figures · not a client engagement

Worked example — an owner‑run business, nine staff

Period observed: 90 days of records · 10 days on site
Not measured: Supplier lead times · referral outcomes

Monthly capacity at current volumes · illustrative

₹15,26,300/mo

Billed ₹13,42,000 87.9% Non‑revenue ₹1,84,300 12.1%

Findings: condition rating, evidence, monthly cost and remedy
ID	Rating	Finding	Basis	Cost (₹/mo)	Remedy
L‑01	NM321	Enquiries missed in working hours, never returned	Enquiry log against the booking record. 61 unanswered in 30 days; 44 never got a second attempt. Typical for this size: under 15.	61,800Observed	An auto-reply that buys you time, plus a callback list somebody clears before locking up.
L‑02	NM321	Accepted work that was never scheduled	Quotes marked accepted, cross-checked against what actually went in the diary. 17 accepted, 9 never given a date.	47,400Observed	Accepted work becomes a live list with an owner and a deadline. Nothing leaves the room unbooked.
L‑03	NM321	Customer list not worked since March	Last recorded contact activity was five months old. 340 customers due, none approached. Standard: contact within 14 days of the due date.	36,200Observed	The list runs on a schedule rather than on somebody remembering. Batched, one screen, replies tracked.
L‑04	NM321	Non-revenue capacity, Tuesday to Thursday	Utilisation by hour: 11:00–15:00 midweek running at 34% while Saturday overflowed.	21,900Estimated	Repeat and review work steered into the midweek troughs at the point of booking.
L‑05	NM321	Work delivered and never invoiced	90 days of jobs traced against invoices raised. 11 delivered, 7 never billed and now past the window.	10,600Observed	Completing a job raises the invoice task with a countdown, instead of relying on someone noticing.
L‑06	NM321	Consumables reordered from memory	Three emergency purchases at premium in one quarter; two write-offs on expiry.	6,400Estimated	Reorder thresholds per item, triggered by usage rather than by somebody spotting an empty shelf.
L‑07	NM321	Handover between shifts	Watched across 14 changeovers. Mean 9 minutes, nothing dropped between shifts at any point.	—Checked	No action needed. Recorded so you know it was looked at.
NM	NM321	Supplier lead times and rework	No records kept in the period. Cannot be quantified without four weeks of forward logging.	—Not measured	Start a simple log now; we would revisit this at the next survey.
		Total quantified		1,84,300

← Back · See the 29 checks that produce this →